The Silk Collection FAQ's

Here are our most commonly asked questions, from how to wash silk products, questions on gifting and packaging, shipping, returns and more.

Silk product information

Although cotton may feel soft, it is more abrasive than silk against your skin, and so creates more friction against your skin and hair. This can cause creases on your face and dehydrated skin during the night, as well as tugging on your delicate hair, which can lead to hair breakage and frizz.

Silk has a smoother surface compared to cotton and retains less moisture than cotton, which makes silk pillowcases and accessories better for your hair and skin. Silk also naturally heat regulates your skin, which keeps you cool while you sleep to give you an overall more comfortable sleeping experience. 

See more benefits of silk here.

We use the highest grade silk available in the world, with a luxury thickness of 22 momme, which means that our silk is durable and long-lasting.

However, silk is a delicate fabric by nature and the more carefully your silk pillowcase and silk accessories are looked after, the longer they will last.

Machine-wash (silk pillowcases only)

Our silk pillowcases are machine-washable on a cool or delicates setting (below 30°C). Only a small amount of liquid silk detergent should be used (pH neutral) and we also recommend turning the pillowcase inside out and placing in a laundry bag before washing.

See our step-by-step guide here

Hand-wash (all other silk accessories)

For best results, we recommend hand-washing your silk items in cool water (below 30°C) with a gentle pH neutral detergent.

See our step-by-step guide here.

This is the universal measure of the weight of silk, which typically indicates the thickness of silk fabric (in a similar to way to 'thread count' for cotton).

The higher the momme count, the thicker and more luxurious the silk fabric will feel against your skin.

For bedding, a minimum momme count of 19 momme should be used. Whilst many silk pillowcases available in retail stores are 19 momme or lower, we use a momme count of 22, which has almost 20% more silk than an equivalent 19 momme pillowcase. This means that the silk will feel thicker and feels more comforting on your skin. It also means the silk is more durable.

Have a look at our customer pictures and stylings on our Instagram page to see real-life pictures of our products in your homes and styled by you!

You can also reach out and ask us any questions either on Instagram on email

Yes our silk is certified STANDARD 100 by OEKO-TEX® which means that it is certified to be free from harmful or toxic dyes.

Our products are made from 100% mulberry silk which means that they may wrinkle slightly as you use them or after washing.

You can iron your silk pillowcase on a silk setting or use a steamer. We recommend ironing the silk pillowcase through a damp cotton cloth using a low temperature silk setting.

For silk scrunchies, silk eye masks and silk headbands, we recommend steaming these products.

Using a silk pillowcase has a number of benefits for skin and hair. Read about all the benefits here.


All individual silk pieces (except silk scrunchies) come gift-wrapped in tissue paper inside our signature gift box.

If you are ordering individual silk scrunchies, these do not come with a gift box but you can choose to add a gift box to your order if it is a gift.

We also have a range of pre-made gift sets containing silk scrunchies, and combinations of our best-selling items such as our Sleep Sets.

If you require separate gift wrapping for multiple gifts, please process orders separately or get in touch with our team and we'll help you out.

Our silk scrunchies are each hand-tied with ribbon and our branded swing tag and wrapped in tissue paper.

Please note that if there are multiple scrunchies in the order, they will be wrapped in tissue paper together.

If you require separate gift wrapping of scrunchies for multiple gifts, please process orders separately or get in touch with our team before placing your order so that we can assist with your request.

Yes, simply add their address as the shipping address at checkout. You can also add a gift message at checkout which is then included in the parcel so that they know who it is from!

Please note that we do not include any invoices/receipts in the parcel for any of our orders so that the items can be sent straight to recipients where required.

Unfortunately this is not possible. If you require items to be sent to shipping addresses, please process the orders separately as we can only have one shipping address per order.

If you require separate gift wrapping of scrunchies for multiple gifts, please process orders separately or get in touch with our team before placing your order and we will do our best to help you!

All items in our collection arrive in our signature gift box except for our silk scrunchies which are wrapped in tissue paper. If you require separate wrapping for multiple scrunchies, please contact us before placing your order.

Yes you can create your own bespoke gift by adding your own selection of items to your basket and then add a gift box. Please add a note at checkout in the order notes section to indicate which items you would like inside the gift box.

All of our silk pillowcases, silk eye masks, silk robes, silk headbands and silk heatless curlers come inside our signature gift box as standard, so there is no need to add an extra gift box!

Please add your gift message in the 'add a gift message' section of your cart. We will hand-write this message for you onto a note free of charge.

Yes, we have a Bridal Collection which has a special selection of pieces that make perfect Bride to Be gifts, including our signature Bride to Be Gift Box and Bridal Silk Robe.

Delivery & Returns

For UK orders:

FREE standard UK shipping (3-5 business days) on orders over £50.

£3.99 standard UK shipping (3-5 business days) on orders of £50 or under.

£6.50 next day UK delivery (1-2 business days) is optional on all orders. 

All orders are shipped with Royal Mail delivery service.

For more details and for international shipping, see our Shipping Policy.

We use Royal Mail delivery for all UK orders and DHL for International orders.

Standard shipping: Royal Mail 48 hour tracked delivery service

Next day shipping: Royal Mail 24 hour tracked delivery service

You will receive a shipping confirmation email with tracking details once your order is shipped. Please keep an eye out for this email and get in touch if you have any questions regarding delivery.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 

To start a return, contact us at and quote your order reference number.

For more information on returns and refunds please see our Refund Policy.

Your order will be packaged into a cardboard postal box or an envelope for smaller items.

Items are protected using EcoFlo loose fill if inside a postal box. These are plastic-free packaging peanuts made from starch and are 100% compostable. These can be re-used, placed in a compost bin or simply dissolved in water in the sink!


Yes, we work with a number of corporate partners and retailers to supply our products worldwide. There are also options for customised products and packaging. For wholesale, corporate and bespoke partnership enquiries, please contact us at

If you wish to cancel or amend your order please email us at quoting your order number, as soon as possible. We will do our best to accomodate any changes requested however, once an order has been processed we cannot guarantee that it can be amended.

Once your order has been dispatched you will receiving a shipping confirmation email which contains a tracking link for you to track your order.

About us

  • Premium quality - we use the highest grade 6A long fibre 100% mulberry silk, with a luxury thickness of 22 momme.
  • Everyday luxury – we provide the highest quality silk products without the premium price tag.
  • Thoughtful gifting - we create a simple way to send luxurious gifts to loved ones to boost their wellbeing during challenging times.
  • Slow fashion movement - we use natural silk fabric to create high quality, timeless pieces made to last.
  • Free from toxic dyes – we only use eco-friendly dyes, certified STANDARD 100 by OEKO-TEX®.
  • Support small – The Silk Collection is a small UK business, with all orders hand packaged ourselves in London.
  • Supporting mental health awareness – we donate 5% of our profits to Mind Charity.

Please feel free to ask any questions at and we will get back to you ASAP!