Shipping policy
Here at The Silk Collection, we know how much it matters that your order arrives quickly and without any fuss. Our aim is to make every step, from ordering to opening the box, as smooth as possible, and we are always here to help at info@thesilkcollection.co.uk.
Christmas delivery: last order dates and extended returns
| Order by 12pmShipped same day, Mon to Fri | Free UK deliveryOn orders over £60 | Fully trackedEvery order |
Christmas delivery
| Order by | |
| Standard delivery Royal Mail Tracked 48 |
Thu 17 Dec by 12pm |
| Next day delivery Royal Mail Tracked 24 or DPD |
Mon 21 Dec by 12pm |
Order by these dates for UK delivery in time for Christmas. Christmas orders also come with extended returns until 30 January 2027. Christmas delivery and returns
UK delivery
| Delivery options | |
| Royal Mail Tracked 48 3 to 5 working days |
Free over £60 £3.99 under £60 |
| Royal Mail Tracked 24 1 to 2 working days |
£6.50 |
| DPD Next Day Next working day |
£7.99 |
Orders placed before 12pm on a weekday are shipped the same day. Orders placed after 12pm are shipped the next working day, and weekend orders are shipped on Monday. We will email you a tracking link as soon as your order is on its way.
International delivery
| United States, all duties paid | |
| Royal Mail International Express Around 7 working days |
$40 |
| Channel Islands and Isle of Man | |
| Royal Mail Tracked 5 to 7 working days |
Free over £60 £4.99 under £60 |
| Express Faster tracked delivery |
£10 |
| Rest of the world | |
| Norway and Switzerland Tracked express |
£20 |
| All other countries Tracked express, 5 to 7 working days |
£30 |
For US orders, all duties, tariffs and import taxes are included, so there is nothing extra to pay on delivery. We do not currently ship to the EU.
Frequently asked questions
Christmas and gifting
When do I need to order for Christmas?For UK delivery before Christmas, order by 12pm on Thursday 17 December for standard delivery, or by 12pm on Monday 21 December for next day delivery.
Can I add a handwritten note?Yes, to any order. Add your message in the notes box in your basket and we will handwrite it on a card.
Will my order come in a gift box?Gift sets and almost all of our pieces come in our signature gift box. Single scrunchies, hair ties and hair ribbons come without one, so you can add a gift box for £5.
Can I send a gift straight to someone else?Yes. Just enter their address as the delivery address at checkout. We never put prices or invoices in the box.
Delivery and tracking
When will my order be shipped?Weekday orders placed before 12pm are shipped the same day. Later orders go out the next working day, and weekend orders on Monday.
How do I track my order?We email you a tracking link as soon as your order is shipped. It usually starts updating the next day.
My order hasn't arrived. What should I do?If your UK order hasn't arrived within 5 working days, email us at info@thesilkcollection.co.uk with your order number and we will chase it for you.
My parcel arrived damaged. What should I do?Email us straight away with your order number and a photo, and we will make it right.
Returns
How do I return something?Items can be returned within 30 days of delivery, unused and in their original packaging. Email info@thesilkcollection.co.uk to start your return. Return postage is paid by the customer.
Can Christmas gifts be returned after Christmas?Yes. Orders placed from 7 November 2026 can be returned until 30 January 2027.
Where can I read the full returns policy?Everything is in our returns and refunds policy.
International orders
Will I pay anything extra on delivery to the US?No. All duties, tariffs and import taxes are included in the price.
Will I pay duties in other countries?Outside the UK and US, any import duties or customs fees are set by your country and payable on delivery.
Can I return an order from outside the UK?Yes. Returns come back to our UK address, and return postage and any duties are paid by the customer.
Any other questions? Email us at info@thesilkcollection.co.uk and we will come back to you quickly.